Shipping Policy
OG_YOU Shipping Policy
Welcome to OG_YOU! Below is our comprehensive shipping policy to ensure you have a smooth shopping experience.
Shipping Timeframes:
• USA: 4-8 business days
• Canada: 5-15 business days
• Worldwide: 10-30 business days
Processing Time:
• All orders are processed within 1-5 business days. Please note that processing time is separate from the shipping timeframes mentioned above.
Shipping Rates:
• Shipping rates vary based on the destination and the total weight of your order. The exact shipping cost will be calculated at checkout.
Order Tracking:
• Once your order is shipped, you will receive a confirmation email with a tracking number to track the status of your shipment.
Customs and Import Taxes:
• Buyers are responsible for any customs and import taxes that may apply. OG_YOU is not responsible for delays due to customs.
Digital Products:
• Digital products are delivered instantly via email once the purchase is complete. Please check your spam or junk folder if you do not see the email in your inbox.
Shipping Address:
• Please ensure that your shipping address is correct. OG_YOU is not responsible for orders shipped to incorrect addresses provided by the customer.
Cancellations, Refunds and Changes:
• Any order not cancelled within 12 hours is non-refundable and non-cancellable. Additionally, once an order is placed, it is impossible to change the products, whether in sizing, color, or type. After the 12-hour window has passed, the order will be processed and shipped as scheduled.
Delays:
• While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather, holidays, or customs processing. We appreciate your patience and understanding in such cases.
Contact Us:
• If you have any questions or concerns regarding your order, please feel free to contact us. We are here to assist you and ensure you have a positive shopping experience with OG_YOU.